Privacy Policy
At Soma & Soul, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a booking, attend a session or otherwise interact with Soma & Soul.
We aim to handle your information responsibly, transparently and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Soma & Soul is the trading name of Soma & Soul Wellbeing Limited.
For the purposes of UK data protection law, we are the data controller responsible for the personal information we collect and use.
Information we collect
Depending on how you interact with Soma & Soul, we may collect:
Information you provide to us
This may include:
your name;
email address;
telephone number;
booking and attendance information;
payment and transaction information;
information you provide when contacting us;
preferences relating to your bookings or communications;
information provided through feedback or questionnaires; and
information relating to your health, injuries, pregnancy, medical conditions or other circumstances where this is relevant to your safe participation in a yoga, sound or wellbeing session.
Cookies & website analytics
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information and information about how you interact with the website.
Our website uses cookies and similar technologies to help the website function properly and to understand how visitors use our website. Some cookies are essential for the website and cannot be switched off. Other cookies, such as analytics cookies, may be used to help us understand website traffic and improve your experience.
Where required, we will ask for your consent before using non-essential cookies. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
Some cookies may be placed by third-party services that we use, such as our website, booking or payment providers. These third parties may have their own privacy and cookie policies.
How we collect your information
We may collect personal information when you:
visit or use our website;
make a booking;
complete a booking or health questionnaire;
attend a yoga, sound bath, sound therapy or other session;
contact us by email, telephone or social media;
sign up to receive newsletters or other communications;
provide feedback or submit a review; or
interact with us through third-party booking, payment or website services.
We may also receive limited information from third-party services that you use to interact with Soma & Soul, such as our booking or payment providers.
How we use your information
We may use your personal information to:
manage and administer bookings;
process payments and refunds;
communicate with you about your booking or a session;
provide yoga, sound, meditation and other wellbeing services;
understand your needs and make appropriate adjustments to sessions;
assess information you provide for health and safety purposes;
respond to enquiries;
maintain business and financial records;
improve our website, services and customer experience;
send newsletters or marketing communications where you have agreed to receive them;
manage feedback and reviews;
comply with legal, regulatory and insurance requirements; and
protect the safety and wellbeing of participants, where necessary.
We will only use your personal information where we have a lawful basis to do so under applicable data protection law.
Depending on the circumstances, this may include contract, legal obligation, legitimate interests or consent.
Booking & payment providers
We may use third-party providers to operate our website, manage bookings and process payments.
These providers may process personal information on our behalf, including information such as your name, email address, booking details and payment information.
Payment details are generally processed securely by our payment provider rather than being stored directly by Soma & Soul.
Our current service providers may include:
Squarespace – website hosting and website services;
Acuity Scheduling / Squarespace Scheduling – where used for bookings;
Stripe / PayPal or other payment providers – where used for payments;
Google – where relevant to website analytics, business services or reviews; and
email or mailing-list providers – where used to send communications.
These services have their own privacy policies and may process information in accordance with their own terms.
Who we share your information with
We do not sell or rent your personal information.
We may share information with trusted third parties where this is necessary to operate Soma & Soul, provide our services or meet our legal obligations. This may include:
website and booking providers;
payment processors;
email and communication providers;
professional advisers, such as accountants or insurers;
IT and technical service providers; and
relevant authorities where we are legally required to provide information.
We only share information that is reasonably necessary for the relevant purpose.
In exceptional circumstances, information may need to be shared where there is a serious and immediate concern for someone's safety or where we are legally required to do so.
How we protect your information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business or service-related purposes. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected. The length of time we retain information will depend on its nature and purpose. For example, booking and financial records may need to be retained for longer periods to meet legal, tax or insurance requirements. Health information will be retained only for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our professional, legal and insurance obligations.
When information is no longer required, we will securely delete or anonymise it where reasonably possible.
Marketing communications
If you choose to receive newsletters, updates or promotional communications from Soma & Soul, we may use your name and contact details to send these to you.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
We will not use your health information for marketing purposes.
Contact
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
Soma & Soul Wellbeing
Email: jen@soma8soul.com
Website: http://www.soma8soul.com
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information. The latest version will always be available on this page, with the date of the most recent update shown at the beginning of the policy.
Last updated: September 2026
Links to other websites
Our website may contain links to third-party websites, including social media platforms, booking services or other external websites.
This Privacy Policy applies only to Soma & Soul and our website. We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of any third-party website you visit.